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Job Title: Service Technician (Irrigation) - Norfolk, NE
 
Location:
 
Department: Norfolk, NE
 
Reports To: Irrigation Manager
 
Supervises: None
 
Job Function:

Performs diagnostics, repairs, and preventative maintenace on Valley irrigation and competitive irrigation products. Advanced knowledge of electrical wiring, GPS systems, pumps, flow meters, flush valves, and pipelines.

 
Job Essential Duties:

 

  • Provides prompt and excellent customer service in a professional manner.  Ensures customer follow up is completed timely
  • Maintains current product knowledge of Valley and competitive products
  • Collects and maintains customer information
  • Conducts new pivot field demonstrations
  • Monitors customer and competitive business activity/product
  • Maintains current knowledge of financing options to assist customers with securing the purchase of center irrigation pivot systems
  • Installs Valley and competitive center pivot irrigation systems
  • Diagnoses, services, and repairs Valley and competitive center pivot irrigation systems to ensure correct operation.  Welds pipes and mainlines as needed
  • Ensures all repair orders, including accurate time keeping, are reviewed, finalized, and forwarded to Valley Service Writer daily
  • Participates in all training programs required for the continued development of skills
  • Maintains vehicles, parts inventory, tools, and equipment to ensure a suitable image is portrayed
  • Follows all safety rules and regulations in performing work assignments.  Uses required safety equipment.  Obtains and maintains a clean driving record.
  • Other duties as assigned

 
Skills & Qualifications:

  • Proven knowledge of the diagnostics and repair of center pivot irrigation systems or ability to attain such knowledge with training and instruction.
  • Knowledge of mechanical and electrical systems used in the installation and repair of Valley and competitive equipment
  • Excellent understanding of irrigation system components such as electrical center pivot systems, pumps, pipelines, flow meters, air vents, valves, etc.
  • Ability to work independently in the field with minimal supervision
  • Ability to safely operate a company vehicle.
  • Strong written and oral communication skills
  • Excellent customer service skills are required
  • Ability to regularly, and safely, lift 50 pounds is required
  • Ability to work longer hours during irrigation season
  • Basic computer knowledge is a must
  • Associate’s Degree is preferred