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Job Title: Service Manager - Aurora
Location: Aurora
Department: Service
Reports To: Area Store Manager
Supervises: Service Clerk, Service Forman, Service and Set-Up Personnel, Delivery Personnel
Job Function:

Job Essential Duties:

1) Develop and follow an annual service budget to provide realistic, attainable and measurable service profit goals compatible with overall dealership financial and operational objectives
2) Provide the leadership role regarding recruitment, screening, and hiring of service personnel
3) Responsible for keeping the service department busy
  • Service promotions
  • Customer contacts
  • Working with sales dept
  • Maintain customer confidence in the service department
4) Maintain work order control
  • Close work orders on a timely manner
5) Monitor metrics on a monthly basis to assure achievement of departmental goals
  • Work in progress
  • Charge out efficiency
  • Labor controls
6) Maintain all management reports necessary to audit the performance of the department and individual employees
  • Month end reports
  • Month end financial reports
  • Monthly service incentive reports
7) Develop, maintain and adhere to a priority system for scheduling all service work, both customer and internal
  • Customer service is a high priority
  • Ensure work is performed in a timely manner
8) Ensure that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer’s requirements
9) Schedule and assign jobs and work areas to employees according to their skills and knowledge
10) Ensure that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order
  • Keeping tool inventory
  • Ensuring Service Advisor updates are completed
  • Maintain Service Advisors, anti virus etc
11) Make recommendations regarding the purchase of service vehicles, and maintain the fleet on a manner to provide a profitable operation
  • Maintain service records
12) Conduct annual employee reviews
13) Coordinate dealership training program
14) Always conduct self so as to present a professional image of the dealership
15) Ensure all service personnel conduct and present a professional image of the dealership
16) Ensure the service area is kept clean and organized
17) Coordinate and conduct service-related customer clinics
18) Perform other functions or duties as directed by the management in line with the objectives of the dealership
19) Work with parts department in developing and applying parts and service promotions


Skills & Qualifications:

Previous supervisory or management experience preferred but not required
Ability to write and work on routine reports and correspondence
Ability to speak effectively one on one or before groups of customers or employees of the dealership
Ability to interpret department financial statements
Ability to negotiate customer complaints to a satisfactory resolution
Ability to define problems, collects data, establish facts and draw valid conclusions
Computer skills
Strong organizational skills

Competitive pay, rewarding incentives, and full benefits are offered. Send resume and references to