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Job Title: Service Technician - Aurora
 
Location: Aurora
 
Department: Service Department
 
Reports To: Service Manager and/or Shop Foreman
 
Supervises: N/A
 
Job Function:

Requires minimum supervision with some direction.  Performs disassembly and assembly of machinery components.  Uses basic testing procedures, repairs, and rebuilds in the most efficient and safe manner.
 

 
Job Essential Duties:

  • Develops skills to diagnose and repair customer equipment
  • Performs basic testing on all machine
  • Uses Service Advisor to diagnose, order parts, and repair customer machines
  • Performs all service tasks as assigned by the Service Manager or Shop Foreman, as applicable
  • Reports to Service Manager any additional work required on machines to ensure proper operation and safety
  • Participates in all service training required for the development of skills and knowledge
  • Maintains current product knowledge of John Deere and competitive products
  • Ensures proper and accurate time keeping
  • Prepares all reports and forms required in conjunction with work assignments, in a complete and timely manner
  • Maintains and cares for inventory, shop tools, equipment, and vehicles
  • Manual labor, such as heavy lifting, may be required
  • Maintains a clean work area and performs work in a neat and orderly manner
  • Follows all safety rules and regulations, and uses safe practices in performing all work assignments
  • Acquires a set of hand tools as required by the Service Manager
  • Conducts self in the presence of customers in a manner befitting the image of Green Line Equipment
  • Performs other duties as assigned by management

 
Skills & Qualifications:

  • Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural, construction, and outdoor power equipment
  • Excellent knowledge of mechanical, electrical, and hydraulic systems
  • Ability to drive a company vehicle, with aclean driving record
  • Be a self-starter that performs duties with minimal supervision
  • Requires strong communication skills and excellent customer service
  • Ability to work longer hours during planting and harvest seasons
  • Ability to work Saturdays as required by company policy